Confessions of a Verizon Sales Rep

**freedomfighter76** · 11-14-2008, 06:24 PM

Hello and I work for Verizon Wireless. Let me first start by saying don't ever trust a Verizon sales person. All we care about is getting you're money in our pocket and are willing to say just about anything to get you into a contract. Then once you're with us we really could care less about you. We will always push accessories and data services you don't need onto you. That's where we really get paid is on accessories and data services. I always tell customers they need to get the "data plan" or the phone won't work. The only phone that's true for is a blackberry. Otherwise I'm lying. Throughout the course of the day I tell over 50 lies a day. I tell people that Vcast "comes with the phone." It doesn't come with the phone, I just slap it on there and sometimes I don't even tell them about it. I very seldom disclose all the information the customer should know. We sell insurance because we make $1.50 off of it. Insurance is a rip off, $6.00 a month and a $50 dollar deductable. Vcast is the biggest rip off... $15.00 a month and then you have to pay $3 a song. Good deal when I could just rip them off limewire for absolutely no charge and put them on an SD card. But we tell you that you need the Music Essentials kit when you really don't. I just wanted to post this so everyone knows how much of a rip off we are.

**WhiteStripes** · 11-14-2008, 06:29 PM

Quote:

Originally Posted by freedomfighter76

Hello and I work for Verizon Wireless. Let me first start by saying don't ever trust a Verizon sales person. All we care about is getting you're money in our pocket and are willing to say just about anything to get you into a contract. Then once you're with us we really could care less about you. We will always push accessories and data services you don't need onto you. That's where we really get paid is on accessories and data services. I always tell customers they need to get the "data plan" or the phone won't work. The only phone that's true for is a blackberry. Otherwise I'm lying. Throughout the course of the day I tell over 50 lies a day. I tell people that Vcast "comes with the phone." It doesn't come with the phone, I just slap it on there and sometimes I don't even tell them about it. I very seldom disclose all the information the customer should know. We sell insurance because we make $1.50 off of it. Insurance is a rip off, $6.00 a month and a $50 dollar deductable. Vcast is the biggest rip off... $15.00 a month and then you have to pay $3 a song. Good deal when I could just rip them off limewire for absolutely no charge and put them on an SD card. But we tell you that you need the Music Essentials kit when you really don't. I just wanted to post this so everyone knows how much of a rip off we are.

And that shit used to really piss me off, then I realized Cell Phones as a whole are lose lose. And to be honest, Verizon really hasn't ever screwed me hardcore or anything. Made me stick with a piece of shit phone that they knew constantly dropped calls for too long before finally swapping it out, but that has been the biggest problem so far.

Anyhow, if you would, you have any secrets for getting a Blackberry Storm on the cheap when they come out? My new every 2 isn't till next November.

**freedomfighter76** · 11-14-2008, 06:35 PM

What's your number I can pull up you're account I am at work now.

**WhiteStripes** · 11-14-2008, 06:42 PM

Quote:

Originally Posted by freedomfighter76

What's your number I can pull up you're account I am at work now.

PM Sent

**hozay09** · 11-14-2008, 11:45 PM

Damn! Now THAT was an interesting confession

**Pearly** · 11-15-2008, 12:09 AM

So that means you can get me free upgrades on my plan?

**mandingomeatsteak** · 11-15-2008, 12:48 AM

I know some AT&T reps and they are all no different.

**abrok99** · 11-15-2008, 01:04 AM

lol at you telling me what i already know just from a vzw person....ive dealt with like 5 vzw 3 were cool the others were douches. everytime i go to verizon i get ready for battle here are some good stories (no lies at all) i get very angry there and make there day hell

you wanna get me a storm to help cope with your customer care problems?????

**97TurboDSM** · 11-15-2008, 02:00 AM

orly? i had a failberry without a data plan but i was with ATT. fuck verizon

**edgecrusher1120** · 11-15-2008, 09:29 AM

a good friend of mine is a manager at a retail store, and he told me in the training for sales reps, theyre basically told to out right lie to customers, whatever sells.

11-14-2008, 06:24 PM	#1 (permalink)
freedomfighter76 SOT Member Join Date: Oct 2008 Location: Philadelphia Posts: 175	Confessions of a Verizon Sales Rep Hello and I work for Verizon Wireless. Let me first start by saying don't ever trust a Verizon sales person. All we care about is getting you're money in our pocket and are willing to say just about anything to get you into a contract. Then once you're with us we really could care less about you. We will always push accessories and data services you don't need onto you. That's where we really get paid is on accessories and data services. I always tell customers they need to get the "data plan" or the phone won't work. The only phone that's true for is a blackberry. Otherwise I'm lying. Throughout the course of the day I tell over 50 lies a day. I tell people that Vcast "comes with the phone." It doesn't come with the phone, I just slap it on there and sometimes I don't even tell them about it. I very seldom disclose all the information the customer should know. We sell insurance because we make $1.50 off of it. Insurance is a rip off, $6.00 a month and a $50 dollar deductable. Vcast is the biggest rip off... $15.00 a month and then you have to pay $3 a song. Good deal when I could just rip them off limewire for absolutely no charge and put them on an SD card. But we tell you that you need the Music Essentials kit when you really don't. I just wanted to post this so everyone knows how much of a rip off we are. __________________ "We all have two options when dealing with our government. Question Everything, or blindly follow." -Me

11-14-2008, 06:35 PM	#3 (permalink)
freedomfighter76 SOT Member Join Date: Oct 2008 Location: Philadelphia Posts: 175	What's your number I can pull up you're account I am at work now. __________________ "We all have two options when dealing with our government. Question Everything, or blindly follow." -Me

11-14-2008, 11:45 PM	#5 (permalink)
hozay09 SOT Moderator Join Date: Jun 2006 Location: The Ghetto Posts: 2,570	Damn! Now THAT was an interesting confession __________________

11-15-2008, 12:48 AM	#7 (permalink)
mandingomeatsteak SOT Member Join Date: Jul 2008 Location: LA Posts: 905	I know some AT&T reps and they are all no different. __________________

11-15-2008, 09:29 AM	#10 (permalink)
edgecrusher1120 SOT Member Join Date: Jul 2008 Location: in your moms panty drawer Posts: 1,117	a good friend of mine is a manager at a retail store, and he told me in the training for sales reps, theyre basically told to out right lie to customers, whatever sells. __________________ "whoever said the pen is mightier than the sword, obviously never encountered automatic weapons"

11-15-2008, 12:09 AM	#6 (permalink)
Pearly SOT Member Join Date: Jun 2006 Location: Chicago Posts: 357	So that means you can get me free upgrades on my plan?

11-15-2008, 01:04 AM	#8 (permalink)
abrok99 SOT Member Join Date: Oct 2008 Posts: 90	lol at you telling me what i already know just from a vzw person....ive dealt with like 5 vzw 3 were cool the others were douches. everytime i go to verizon i get ready for battle here are some good stories (no lies at all) i get very angry there and make there day hell you wanna get me a storm to help cope with your customer care problems?????

11-15-2008, 02:00 AM	#9 (permalink)
97TurboDSM SOT Senior Member Join Date: Jul 2006 Posts: 1,839	orly? i had a failberry without a data plan but i was with ATT. fuck verizon

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